About Us –Operations
We Think GREEN® Every Day
G – Great operations
- Be safe.
- Do it right the first time.
Great operations are important to make sure we are delivering the best service to our customers and to run our operations safely. Doing things right the first time helps from cost efficiency, safety and customer service, to missed pickups and reliable trucks.
R – Respected brand
- Have pride.
- Be clean. Be professional.
Our brand is everything a customer can experience about Waste Management: our people, uniforms, trucks, commercials, landfills, containers, service, driving – everything. A Respected brand helps us provide value to our shareholders, bring in new customers, and attract and retain committed employees. When we all take pride in what we do and show it through our everyday actions -- such as being friendly, clean and professional -- we contribute to a positive image of our brand.
E – Empowered employees
- Fix it. Fix it now.
- Have fun.
Having Empowered employees is important if we are going to be a best place to work. That means employees who care about our customers and have the tools they need to take personal responsibility for fixing any problem they encounter.
E – Engaged customers
- Prefer us.
- Recommend us.
We want to be the waste solutions provider of choice for our customers. To do that we need to have engaged customers. This means that our customers aren’t just satisfied, but are loyal. As a part of the WM team, we have to work together to make our customers prefer us, and even better, recommend us to others.
N – Neighbors of each other and our environment
- Treat everyone with dignity and respect.
- Protect the environment.
At WM we want to be good neighbors of each other and our environment. We all do this by treating our fellow employees and the communities where we live and work with dignity and respect, and by protecting the environment on and off the job.
