2024 Orland Service Calendar and Sorting Guide
STAY CLEAR OF CONTAMINATION
CHARGES EFFECTIVE JANUARY 1, 2024 AFTER ONE WARNING
Only place allowable materials in your recycling and yard waste containers. The contamination charge is $17.73, per incident per cart for residenial customers and $61.20 per incident per cart for commercial customers.
How to Avoid Contamination. Watch a video on recycling right.
Follow these simple guidelines to avoid contamination.
STAY CLEAR OF OF OVERFILLED CARTS AND SURCHARGES
CHARGES EFFECTIVE JANUARY 1, 2024 AFTER ONE WARNING
Always make sure your lid can close. Charges for overfilled carts are $17.73 per cart, per incident for residential customers and $83.11 per cart, per incident for commercial customers.
Follow these simple guidelines to avoid overages. Watch a video about overages.
- Breakdown cardboard boxes
- Place recyclables loose in the cart - never bag
- Keep appliances and HHW out
- Increase cart size if recurring problem
If you regularly have excess materials, we’re here to help you put a lid on overages. Call Customer Service at 866.825.7190 to help you right-size your service.
TIPS FOR PROPER CART PLACEMENT
Place on the street in front of your house with wheels against the curb, away from any obstructions and neighbor's carts. Watch a video about proper cart placement.
TOOLS AND EDUCATION
CUSTOMER COMMUNICATION
Visit wm.com/mypreferences to update your contact information.
CUSTOMER EDUCATION
VIDEO RESOURCES
Recycle Right!
For recycling to work, we all have to do our part in keeping non-recyclables out of your recycling container.
Avoid Overages!
Protect our community and environment, keep the lids closed.
Properly setting our your carts makes a difference.
Learn why setting your carts our correctly matters:
Check out more videos at https://www.wm.com/us/en/recycle-right/recycling-resources
FREQUENTLY ASKED QUESTIONS
IS THIS THE FIRST TIME CAMERAS HAVE BEEN USED ON A WM COLLECTION TRUCK?
No, Waste Management has used cameras on trucks for almost 10 years. We use mounted cameras to improve safety by assisting our drivers with rear and side-view perspectives, and documenting driving incidents.
HOW CAN YOU TELL IF A CART IS CONTAMINATED?
Mounted cameras record the containers serviced.
The picture (below) shows a sample image identifying the contents of a contaminated container that was just collected from a service address and placed in
our truck.
WHAT ABOUT PRIVACY?
WM will not share the images or customer information with third parties for marketing or data mining. The photographs or videos are used to educate and inform customers and the city to improve collection service, recycling and diverting materials away from the landfills.
WHAT QUALITY CONTROL IS IN PLACE TO ENSURE ACCURACY?
Our service consultants are trained to carefully identify service issues, such as overage, contamination and damaged carts. We have standard protocols for assessing every situation with built-in checks and balances to ensure accuracy.
WHAT HAPPENS WHEN A CUSTOMER DISPUTES A CHARGE?
By accessing additional images of the disputed service, our customer care staff will work to resolve any concerns, which can be viewed by both parties. If there is an error, we will correct it..